Q: What types of RC model cars do you offer?

A: We provide a wide range of RC model cars, including off-road buggies, rock crawlers, drift cars, nitro rc ,and high-speed racing models. Our products are suitable for beginners to advanced enthusiasts. 

Q: Are your RC cars ready-to-run (RTR) or kits?

A: We offer both RTR models (including everything needed to start) and assembly kits for DIY enthusiasts. Product descriptions specify the type for each item. 

Q: What is the average battery life and charging time? 

A: Battery life varies by model (typically 10-30 minutes per charge). Charging time ranges from 3-4 hours depending on the battery type (Li-Po/Ni-MH) and charger specifications. 

Q: Are spare parts available? 

A: Yes, we provide a full range of spare parts (e.g., tires, motors, batteries, chassis). Use the search bar or browse the "Spare Parts" category. 

Q: How can I place an order?

A: Add items to your cart, proceed to checkout, and enter your shipping/payment details. You will receive an order confirmation email instantly. 

Q: What payment methods do you accept? 

A: We accept credit/debit cards (Visa, MasterCard), PayPal, and bank transfers (for bulk orders). 

Q: Can I modify or cancel my order after placement?

A: Orders can be modified or cancelled within 24 hours via customer service.

Q: What shipping options are available? 

A: We offer express shipping (UPS/DHL, 6-10 days), standard air freight (10-20 days), and economy sea freight (30-60 days). Costs and times vary by destination. 

Q: Do you ship worldwide?

A: Yes, we ship globally. Shipping costs and delivery times depend on the destination country. 

Q: How can I track my order?

A: A tracking number will be emailed once your order is shipped. Use it on the carrier’s website for real-time updates. 

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unused/unopened items. Return shipping costs are borne by the customer unless the item is defective. 

Q: Do your products come with a warranty?

A: Yes, all RC cars include a 6-month manufacturer’s warranty covering defects in materials/workmanship. Warranty details are included in the product packaging. 

Q: How do I claim warranty support?

A: Contact our support team with your order number and a description of the issue. We will guide you through the process. 

Q: How do I troubleshoot connectivity issues?

A: Ensure the transmitter and receiver are paired correctly (see the manual). Replace batteries/charge the transmitter and RC car fully. 

Q: Can I upgrade my RC car’s components?

A: Yes! We offer compatible upgrades (e.g., high-speed motors, alloy parts). Check the "Upgrades & Accessories" category for options. 

Q: Where can I find user manuals?

A: Manuals are available for download under the "Support" section of our website. Physical copies are included with every purchase. 

Q: Do you offer discounts for bulk orders?

A: Yes! Contact us at info@vrx-racing.com for customized pricing and shipping solutions for orders of 10+ units. 

Q: Can I request custom designs or branding?

A: Customization (e.g., body colors, gift box ,logos) is available for bulk orders. Share your requirements via email for a quote.